Customer Service 1. Reply your inquiry in 24 working hours.
2. Experienced staffs answer your questions in fluent English.
3. All of products have proceeded again test before shipment and we guarantee to use our products safety.
4.Special discount and protection of sales area provided to our distributor.
5.We will replace the broken parts with new parts in the next order.
1. Product Warranty:We provide one year warranty period.
2. We will replace the broken ones for free in the next order.or we can refund your payment also.
3. Choose the best,fast,cheapest shipping way for you.
4. Tracking the shipment of packages untill you receive the goods
5. Have any questions,24 hours is avaliable for you
6. Company to meet customer demand for the purpose, with a sincere attitude, price and delivery time for the guidelines, to provide customers with excellent quality and perfect after-sales service.
7.Professional pre-sales and after-sales service(Our professional team will supply excellent suggestion and service during transaction)
1. We usually ship by DHL, UPS, FEDEX,TNT. It usually takes 4-5days to arrive,Company provides air, road, rail, sea and river shipping also, using variety of programs to meet customer requirements.
2. We dedicate to provide integrated logistics services for our clients.
3. Strength-en the construction of infrastructure facilities and information system, raise the level of logistics service and market
1. What is the delivery time?
A: one week for sample;7-30 days for mass production.
2. How can I get your latest products catalog or price list? A: Contact us by email, whatapp or send an inquiry to us directly.
3. Can you give us a favorable discount?
A: Of course, a favorable discount will be offered if the quantity is sizable.
4. Why choose our company ?
A: becasue we have our own factory ,R&D team and design team.
5. Can I change the color of the ultrasonic aroma diffuser ?
A: Yes, if your order quantity is above MOQ quantity.
6. How do we control the quality?
A: We control the product quality by IQC, QA on production lines, 100% aging testing before packaging, and FQC before warehousing finished products. We strictly follow the whole quality standards set by ISO 90001.
7. Do you accept OEM & ODM service?
A: Yes,we accept OEM & ODM,as well as a professional team for customer ODM service.